We stand by the superior quality of the products we carry, and our risk-free ironclad 14-day guarantee ensures you feel more confident shopping with us. In the rare event you are not 100% satisfied with your transaction, just let us know and we will do what we can to give you a better experience.
For items returned within 14 days of receiving them, we issue a FULL refund as long as they are unused, in their original packaging, and in the same condition that you received them in. We are unable to process a refund or an exchange if 14 days has passed since you received your order. Contact us at email@example.com for more information. Please note, however, that items should NOT be returned to the manufacturer.
Wrong size, color, etc? Send the package back to us within 14 days upon receipt, and we will either issue a full refund or send you the correct item.
Orders are processed within 3 days after they are placed, although some can take only 24 hours. Send us a message within 24 hours to cancel your order so we can give you a refund. If it's been more than 24 hours since you placed your order and you want to cancel it for whatever reason, the only option left is to wait for the package to arrive, return it to us, and get a refund.
Change/Modify Shipping Address and Order Details
Reach out to us ASAP if you placed an order with the wrong shipping address and order details. Once 24 hours has passed since you placed an order, we'd be unable to make the changes you desire. In such cases, you may wait for the package to arrive, return it to us, and get a refund.
Your items should be packed securely, but if you received them damaged, let us know ASAP. Please send a photo or a video as proof, to firstname.lastname@example.org, for us to provide options relevant to your case. We can replace the damaged item, or issue a refund.
Should you have more questions, feel free to send a message to email@example.com!